Warranty

Tomkin Standard Warranty

Effective as at 1 January 2012

This standard warranty (“the Warranty”) is provided to the original end-user purchaser (“the Purchaser”) by:

Tomkin Australia Pty Ltd (“Tomkin”)
148 McEvoy Street
Alexandria NSW 2015
Telephone: +61 2 8665 4675
info@tomkin.com.au

and applies from 1 January 2012 to the following product ranges manufactured and/or imported by
Tomkin and sold in Australia (“the Product”):

1. Tomkin 5. Maxipan
2. tablekraft 6. Vitroceram
3. Chef Inox 7. GetSet
4. JAB Design Australia

 

Tomkin will repair (or replace at Tomkin’s option) the Product with free parts and labour if there is a fault in the
Product caused by a manufacturer’s defect in materials or workmanship, subject to the terms of this Warranty
and the Purchaser complying with the claims procedure set out below. All parts or Product replaced becomes
the property of Tomkin.

The Warranty applies to claims notified by the Purchaser during the warranty term (“the Warranty Term”) as
set out in the table below. The Warranty Term commences from the date the Purchaser purchased the product.
However the Warranty Term ends automatically if the Product is sold, hired or otherwise disposed of to a third
party by the Purchaser.

Product Warranty Term
Tomkin 10 years
tablekraft 30 years
Chef Inox 20 years
JAB Design Australia 10 years
Maxipan 20 years
Vitroceram 5 years
GetSet 5 years

 

How to make a Claim under the Warranty
To make a claim under this Warranty the Purchaser must do the following:

1. Contact Tomkin (details listed above) to notify your claim
2. Provide sufficient details in writing of the claim to enable a representative of Tomkin to assess the claim
3. Provide documentary proof of the original purchase eg. an invoice or receipt
4. Return the Product to Tomkin if required to do so by Tomkin.

Who is to Pay the Expenses of a Claim under the Warranty
If Tomkin requires the return of the Product to its address notified above, the Purchaser will be liable to pay for the

delivery of the Product to Tomkin including all packaging costs, transport and insurance.
Damage or loss of the Product during delivery caused by failure to package properly and/or to insure the Product is
not covered by the Warranty.

If Tomkin accepts the claim under the Warranty and repairs (or replaces, at its option) the Product, the Purchaser
will also be liable to pay for delivery of the repaired (or replaced) Product to the Purchaser including all packaging
costs, transport and insurance.

Warranty Exclusions and Limitations
This section applies to the extent permitted by law.

The Warranty does not apply to normal wear and tear, damage caused by accident, acts of God (including but not
limited to flood, lightning, earthquake and fire), misuse, abuse, negligence, improper installation, operation or use,
staining, discolouration or pitting caused by over-heating or improper cleaning, maintenance or unauthorised
modification, tampering or repair.

Repairs
Repair of the Product or a part does not extend or restart the Warranty Term.

Reimbursement
Tomkin is entitled to seek reimbursement from the Purchaser of any costs reasonably incurred by Tomkin if a

Product is found to be in good working order or the problem is not the result of a manufacturer’s defect in
materials or workmanship or where any of the warranty exclusions or limitations apply.

Consumer Rights
This section applies if you acquire the Product as a “consumer” as defined under the Australian Consumer Law.

The benefits to the consumer given under this Warranty are in addition to other rights and remedies of the
consumer under a law in relation to the goods or services to which the warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.

To download the Tomkin Consumer Warranty please click here

Standard Warranty, Created January 2012
Tomkin P.O. Box 501 Double Bay NSW 1360  T 02 9319 2993  ABN 59 001 317 862  tomkin.com.au